Dosti Food Delivery

HUNGO Logo
HUNGO
Discover your next favorite meals

Terms And Conditions​

Terms & Conditions

Welcome to HUNGO, an online food ordering and delivery platform.

These Terms & Conditions govern your access to and use of the HUNGO website, mobile application, food ordering services, delivery services, and other related services.

By accessing HUNGO, creating an account, browsing restaurants, placing an order, or using any HUNGO service, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use HUNGO.

1. About HUNGO

HUNGO is an online food delivery platform that connects customers with restaurants, food outlets, cloud kitchens, and delivery partners.

Through HUNGO, customers can:

  • Browse restaurants and food items
  • View menus and prices
  • Place food orders
  • Make online payments
  • Choose available delivery options
  • Track orders where tracking is available
  • Receive food at their selected delivery address
  • Rate and review their ordering experience

HUNGO may work with independent restaurants and delivery partners to fulfil customer orders.

2. Acceptance of Terms

By using HUNGO, you confirm that:

  • You have read and understood these Terms & Conditions.
  • You agree to comply with these Terms.
  • You will provide accurate information.
  • You will use HUNGO only for lawful purposes.
  • You will not misuse the platform or its services.

These Terms should also be read together with HUNGO’s Privacy Policy, Cancellation & Refund Policy, and any other policies displayed on the website or application.

3. Customer Eligibility

Customers must provide accurate information while creating an account or placing an order.

If you are below the applicable legal age, you should use HUNGO only with the involvement and permission of a parent or legal guardian.

HUNGO reserves the right to restrict or terminate accounts involved in fraudulent, abusive, or unlawful activities.

4. Customer Account

Some HUNGO features may require you to create an account.

You are responsible for:

  • Providing correct name and contact information.
  • Providing a valid mobile number.
  • Providing an accurate delivery address.
  • Keeping your account credentials secure.
  • Keeping OTPs and passwords confidential.
  • All activities performed through your account.

If you believe that your account has been accessed without authorization, you should contact HUNGO support immediately.

5. Restaurants and Food Items

HUNGO may display food items offered by participating restaurants and food businesses.

Restaurants are responsible for providing accurate information regarding:

  • Food items
  • Ingredients
  • Prices
  • Availability
  • Portion sizes
  • Preparation
  • Packaging
  • Food quality
  • Applicable food safety requirements

Food images displayed on HUNGO may be for representation purposes. The actual appearance of the food may vary.

Food availability may change without prior notice.

6. Placing an Order

Customers can select food items, add them to the cart, provide their delivery details, and place an order through HUNGO.

Before confirming an order, customers should carefully check:

  • Restaurant name
  • Food items
  • Quantity
  • Delivery address
  • Contact number
  • Applicable charges
  • Discounts
  • Final payable amount

An order may be accepted or rejected depending on restaurant availability, food availability, location, payment status, and other operational circumstances.

7. Order Confirmation

An order will be considered confirmed after HUNGO and/or the restaurant has accepted the order, as applicable.

HUNGO may cancel or reject an order in circumstances including:

  • Restaurant being unavailable
  • Food item being unavailable
  • Restaurant closure
  • Delivery area being unavailable
  • Incorrect pricing
  • Payment failure
  • Technical errors
  • Suspicious or fraudulent activity
  • Unforeseen operational circumstances

If a prepaid order is cancelled by HUNGO or the restaurant and is eligible for a refund, the applicable amount will be processed according to HUNGO’s refund policy.

8. Food Prices

Food prices are displayed on the HUNGO platform based on information provided by the respective restaurant or food partner.

Prices may change from time to time.

The final order amount may include:

  • Food item price
  • Applicable taxes
  • Delivery charges
  • Packaging charges
  • Platform/convenience charges
  • Applicable service charges
  • Other applicable fees

The applicable charges will be displayed during checkout before the order is confirmed.

9. Payment

HUNGO may offer payment methods such as:

  • UPI
  • Credit cards
  • Debit cards
  • Net banking
  • Wallets
  • Cash on Delivery, where available
  • Other payment methods made available on the platform

Customers must provide valid payment information and must be authorized to use the selected payment method.

Payments may be processed through third-party payment gateways.

HUNGO is not responsible for failures caused by banks, payment gateways, network providers, or other third-party financial services.

10. Delivery

HUNGO may arrange delivery through delivery partners or other available delivery arrangements.

Delivery times displayed on the platform are estimates and are not guaranteed.

Delivery time may be affected by:

  • Restaurant preparation time
  • Traffic
  • Weather
  • High order volume
  • Delivery partner availability
  • Incorrect address
  • Customer availability
  • Road conditions
  • Technical problems
  • Events beyond reasonable control

HUNGO will make reasonable efforts to facilitate timely delivery.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Customers should ensure that:

  • The address is correct.
  • The phone number is reachable.
  • Someone is available to receive the order.
  • Any necessary building, apartment, landmark, or access information is provided.

HUNGO may not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

12. Failed Delivery

A delivery may be considered unsuccessful if:

  • The customer is unavailable.
  • The customer provides an incorrect address.
  • The customer cannot be contacted.
  • Access to the delivery location is unavailable.
  • The customer refuses to receive the order without a valid reason.

Additional charges or cancellation restrictions may apply in certain circumstances.

13. Order Cancellation

Customers may request cancellation of an order, subject to the status of the order.

Cancellation may not be possible once the restaurant has started preparing the food.

HUNGO or the restaurant may cancel an order due to:

  • Food unavailability
  • Restaurant unavailability
  • Delivery restrictions
  • Technical problems
  • Payment problems
  • Incorrect pricing
  • Suspicious transactions
  • Operational issues
  • Events beyond reasonable control

Refunds for eligible prepaid cancellations will be handled according to HUNGO’s refund policy.

14. Refunds

Customers may contact HUNGO regarding refund requests for issues such as:

  • Missing food items
  • Incorrect food items
  • Significant damage to the order
  • Order cancellation
  • Duplicate payment
  • Eligible delivery problems

HUNGO may request supporting information such as:

  • Order ID
  • Photos
  • Payment details
  • Description of the issue

Refund eligibility will be determined based on the circumstances of the order and the applicable HUNGO refund policy.

Approved refunds will generally be returned through the original payment method where possible.

Bank and payment gateway processing times may vary.

15. Food Quality and Allergies

Food is prepared and supplied by the respective restaurant or food partner.

Customers with food allergies, dietary restrictions, or specific ingredient concerns should carefully review the available food information and contact the restaurant where necessary before ordering.

HUNGO cannot guarantee that food is completely free from allergens or cross-contamination unless specifically stated by the restaurant.

Customers with serious food allergies should exercise appropriate caution before placing an order.

16. Offers and Discounts

HUNGO may provide:

  • Discount coupons
  • Promotional offers
  • Restaurant offers
  • First-order discounts
  • Referral benefits
  • Payment offers
  • Festival offers
  • Other promotional campaigns

Each offer may have specific eligibility requirements, validity periods, minimum order values, restaurant restrictions, or other conditions.

Offers cannot be exchanged for cash unless specifically stated.

HUNGO reserves the right to modify, suspend, or cancel any promotional offer at any time.

17. Coupon and Offer Abuse

Customers must not misuse promotional offers.

Examples of prohibited activities include:

  • Creating multiple accounts to obtain promotional benefits.
  • Using fraudulent coupon codes.
  • Manipulating referral programs.
  • Using automated methods to obtain offers.
  • Providing false information.

HUNGO may cancel orders, remove promotional benefits, restrict accounts, or take other appropriate action in cases of suspected abuse.

18. Customer Reviews and Ratings

HUNGO may allow customers to provide ratings, reviews, photographs, comments, or feedback.

Customers agree that their submitted content should:

  • Be genuine and relevant.
  • Not contain false information.
  • Not contain abusive or offensive language.
  • Not violate another person’s rights.
Shopping Cart