HUNGO – Privacy Policy
Last Updated: 07 October 2026
HUNGO respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how HUNGO collects, uses, stores, and protects information when you use our food delivery website, mobile application, and related services.
By using HUNGO, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use HUNGO, we may collect the following information.
Personal Information
Depending on the services you use, we may collect:
- Full name
- Mobile number
- Email address
- Delivery address
- Location information
- Account/login information
- Order details
- Payment-related information
- Customer support communications
- Reviews, ratings, and feedback
We only collect information that is reasonably necessary to provide and improve our services.
2. Location Information
Because HUNGO is a food delivery platform, location information may be required to provide delivery services.
Location information may be used to:
- Identify restaurants available in your area
- Calculate delivery availability
- Determine delivery charges
- Provide accurate delivery directions
- Track an active order where applicable
- Connect you with delivery partners
- Improve delivery services
You may be able to control location permissions through your device settings. However, disabling location access may affect certain HUNGO features.
3. Order Information
When you place an order through HUNGO, we may collect information including:
- Restaurant selected
- Food items ordered
- Quantity
- Order amount
- Delivery address
- Order date and time
- Order status
- Cancellation information
- Refund information
- Payment status
This information is required to process and manage your orders.
4. Payment Information
HUNGO may provide different payment methods such as:
- UPI
- Credit cards
- Debit cards
- Net banking
- Digital wallets
- Cash on Delivery, where available
Payments may be processed through third-party payment gateways.
HUNGO generally does not need to store your complete card or banking credentials on its own servers when payment processing is handled by an authorized third-party payment provider.
Payment providers may process your information according to their own privacy policies and terms.
5. How We Use Your Information
HUNGO may use collected information to:
- Create and manage your account
- Process food orders
- Coordinate food delivery
- Communicate order updates
- Contact you regarding your orders
- Provide customer support
- Process refunds
- Verify your identity or phone number
- Provide location-based services
- Improve our website and application
- Personalize your experience
- Provide relevant offers and promotions
- Prevent fraudulent activities
- Maintain platform security
- Analyze platform performance
- Comply with applicable legal requirements
6. Communications
HUNGO may contact you through:
- SMS
- Phone calls
- WhatsApp or other messaging services, where applicable
- Push notifications
- In-app notifications
Communications may include:
- Order confirmations
- Delivery updates
- Payment notifications
- Cancellation information
- Refund updates
- Customer support messages
- Important account notifications
- Promotional communications, where permitted
You may be able to opt out of certain promotional communications. Transactional and essential service communications may still be sent when necessary.
7. Cookies and Similar Technologies
HUNGO may use cookies and similar technologies to improve the website and provide a better user experience.
Cookies may help us:
- Keep you signed in
- Remember preferences
- Maintain shopping/cart information
- Understand website usage
- Improve website performance
- Analyze traffic
- Provide relevant content and offers
You can manage cookie settings through your browser. Disabling certain cookies may affect website functionality.
8. Information About Your Device
When you access HUNGO through a website or mobile application, certain technical information may be automatically collected.
This may include:
- IP address
- Device type
- Operating system
- Browser type
- App version
- Device identifiers
- Network information
- Language and regional settings
- Date and time of access
- General usage information
This information may be used for security, analytics, troubleshooting, and improving HUNGO services.
9. Sharing of Information
HUNGO may share necessary information with trusted parties to provide its services.
These may include:
Restaurants
Necessary order information may be shared with the restaurant responsible for preparing your food.
Delivery Partners
Information such as your name, delivery address, contact information, and order details may be shared with the relevant delivery partner to complete your order.
Payment Providers
Payment-related information may be shared with authorized payment gateways and financial service providers to process transactions.
Technology and Service Providers
We may use third-party providers for services such as:
- Hosting
- Cloud storage
- SMS/OTP
- Analytics
- Customer support
- Maps and location services
- Notifications
- Security
Such providers may process information only as necessary to provide their services.
10. Legal Requirements
HUNGO may disclose information where reasonably necessary to:
- Comply with applicable laws
- Respond to lawful government or regulatory requests
- Protect the rights and safety of HUNGO and its users
- Investigate fraud or misuse
- Prevent security threats
- Enforce our Terms & Conditions
11. Data Security
HUNGO takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet-based service can guarantee complete security.
You should also protect your account credentials, OTPs, passwords, and other login information.
12. Data Retention
HUNGO may retain personal information for as long as reasonably necessary to:
- Provide our services
- Maintain order history
- Resolve disputes
- Process refunds
- Meet accounting requirements
- Prevent fraud
- Comply with legal obligations
- Enforce agreements
When information is no longer required, it may be securely deleted, anonymized, or retained where legally necessary.
13. Children’s Privacy
HUNGO’s services are not intended to knowingly collect unnecessary personal information from children.
If you are a parent or legal guardian and believe that a child has provided personal information to HUNGO without appropriate permission, please contact us.
We will take reasonable steps to address such requests where required by applicable law.
14. Third-Party Links and Services
HUNGO may contain links or integrations to third-party websites, applications, payment services, social media platforms, maps, or other services.
HUNGO does not control the privacy practices of third-party services.
We recommend reviewing the privacy policies of those services before providing personal information.
15. Marketing and Promotional Communications
With your consent or where permitted by applicable law, HUNGO may use your information to send information about:
- Special offers
- Discounts
- New restaurants
- New services
- Promotional campaigns
- Festival offers
- Personalized recommendations
You may opt out of promotional communications where an opt-out option is provided.
16. Reviews, Ratings and User Content
If you submit a review, rating, photograph, comment, or other content to HUNGO, certain information may be displayed publicly or to other users depending on the functionality of the platform.
Please avoid including sensitive personal information in public reviews or comments.
17. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
- Request access to certain personal information.
- Request correction of inaccurate information.
- Request deletion of information where legally permitted.
- Withdraw consent where processing is based on consent.
- Request information about how your data is used.
- Opt out of certain promotional communications.
Some information may need to be retained to comply with legal, accounting, security, or operational requirements.
To exercise applicable rights, please contact HUNGO using the details provided below.
18. Account Deletion
If you wish to delete your HUNGO account, you may contact customer support or use the account deletion option if available within the HUNGO platform.
Account deletion may not immediately remove information that HUNGO is legally required or reasonably permitted to retain.
After account deletion, certain transaction records may continue to be retained for legal, accounting, fraud prevention, or dispute-resolution purposes.
19. Data Transfers
HUNGO may use service providers that process information through infrastructure located in different locations.
Where personal information is transferred or processed outside your location, HUNGO will take reasonable steps to ensure that applicable legal and security requirements are followed.
20. Changes to This Privacy Policy
HUNGO may update this Privacy Policy from time to time.
Changes may be made because of:
- New features or services
- Changes in business operations
- Changes in technology
- Legal or regulatory requirements
- Security improvements
The updated Privacy Policy will be published on this page with a revised Last Updated date.
We encourage users to review this page periodically.
21. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact HUNGO.
HUNGO
Food Delivered. Happiness Served.
Instagram: @hungo666
