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Return And Refund​

HUNGO – Return & Refund Policy

Last Updated: 07 October 2026

At HUNGO, we aim to provide customers with a smooth and reliable food ordering experience. Since food products are perishable and prepared specifically for individual orders, returns are generally not accepted. However, eligible issues may qualify for a refund, replacement, or other appropriate resolution.

1. Food Orders Are Generally Non-Returnable

Due to the nature of food products, food items cannot generally be returned after delivery.

Once an order has been delivered, customers should check the order and report any issue to HUNGO as soon as possible.

2. When Can You Request a Refund?

A customer may contact HUNGO for a refund or resolution in situations such as:

  • Wrong food item delivered
  • Missing item from the order
  • Item significantly damaged during delivery
  • Order delivered in an unacceptable condition
  • Order marked as delivered but not received
  • Duplicate payment
  • Eligible order cancellation
  • Other genuine issues related to the order

Refund eligibility will be reviewed based on the circumstances of each case.

3. Wrong Item Delivered

If you receive an item that is different from what you ordered, please contact HUNGO customer support as soon as possible.

You may be asked to provide:

  • Order ID
  • Details of the incorrect item
  • Photograph of the received item
  • Other information required to verify the issue

After verification, HUNGO may provide an appropriate resolution, which may include a refund or replacement where available.

4. Missing Items

If one or more items are missing from your order, please report the issue promptly.

After verification, HUNGO may provide:

  • Refund for the missing item, or
  • Another appropriate resolution.

The refund may be limited to the value of the missing item rather than the entire order.

5. Damaged or Spilled Food

If food is significantly damaged, spilled, or otherwise compromised during delivery, please contact HUNGO customer support as soon as possible.

Customers may be requested to provide photographs of the order so that the issue can be verified.

Depending on the circumstances, HUNGO may offer:

  • Partial refund
  • Full refund
  • Replacement
  • Credit or another appropriate resolution

6. Food Quality Complaints

If you believe that your food has a serious quality issue, please contact HUNGO promptly after receiving the order.

Food quality concerns may include:

  • Food being significantly spoiled
  • Foreign objects in food
  • Incorrect preparation
  • Serious packaging issues
  • Other significant quality concerns

HUNGO may request photographs, order details, or other supporting information.

Where appropriate, the complaint may also be shared with the restaurant or food partner for investigation.

7. Order Not Received

If your order is shown as delivered but you have not received it, contact HUNGO customer support immediately.

We may verify the delivery status with the restaurant and/or delivery partner.

After investigation, an appropriate resolution may be provided if the order is determined to have not been successfully delivered.

8. Order Cancellation by Customer

Customers may request cancellation of an order before preparation has started, where the cancellation option is available.

Once a restaurant has accepted and started preparing an order, cancellation may no longer be possible.

If cancellation is accepted, any applicable refund will be processed according to the order status and payment method.

9. Order Cancellation by HUNGO or Restaurant

HUNGO or the restaurant may cancel an order due to circumstances including:

  • Restaurant closure
  • Food item unavailability
  • Delivery area restrictions
  • Technical issues
  • Payment problems
  • Incorrect pricing
  • Operational difficulties
  • Extreme weather or other unforeseen circumstances
  • Suspected fraudulent activity

If an eligible prepaid order is cancelled, the applicable refund will be initiated.

10. Refund for Failed Payment

If your account or bank has been charged but the order was not successfully placed due to a technical or payment failure, the amount may be automatically reversed by the payment provider.

If the amount is not reversed within the applicable processing period, customers may contact HUNGO support with the relevant transaction details.

11. Duplicate Payment

If you have been charged more than once for the same order, please contact HUNGO customer support.

After verification, the duplicate amount may be refunded through the applicable payment method.

12. Refund Method

Approved refunds will generally be processed to the original payment method used for the order.

Depending on the payment provider, bank, or financial institution, the refund may take additional time to appear in the customer’s account.

HUNGO cannot guarantee the exact time taken by banks or third-party payment providers to credit the refunded amount.

13. Cash on Delivery Orders

For Cash on Delivery orders, refund handling may differ depending on the nature of the issue and the resolution provided by HUNGO.

Customers may be asked to provide valid bank or payment details where required for processing an approved refund.

14. Refund Processing Time

Once a refund has been approved, HUNGO will initiate the refund within a reasonable processing period.

The actual time required for the refund to appear in your account may depend on:

  • Bank
  • Card issuer
  • UPI provider
  • Payment gateway
  • Wallet provider
  • Other financial institutions

Delays caused by third-party financial institutions are outside HUNGO’s direct control.

15. Evidence for Refund Requests

To properly investigate a complaint, HUNGO may request:

  • Order ID
  • Registered mobile number
  • Photographs of food or packaging
  • Payment transaction details
  • Description of the issue
  • Delivery information
  • Other relevant information

Providing accurate information helps HUNGO process complaints more efficiently.

16. Refund Request Time Limit

Customers should report problems as soon as possible after receiving the order, preferably immediately or within the period specified by HUNGO customer support.

Late complaints may be difficult to verify and may not qualify for a refund.

17. Non-Refundable Situations

A refund may not be provided where:

  • The customer entered an incorrect delivery address.
  • The customer was unavailable to receive the order.
  • The customer refused the order without a valid reason.
  • The issue was caused by incorrect information provided by the customer.
  • The customer consumed or substantially used the food before reporting an issue.
  • The complaint cannot reasonably be verified.
  • The order was cancelled after preparation had already started, where applicable.
  • The customer misused HUNGO’s refund policy.
  • Fraudulent or abusive refund claims are identified.

18. Promotional Offers and Discounts

If an order was placed using a coupon, discount, promotional offer, or other benefit, the refund amount may be adjusted based on the applicable promotional terms.

Coupons or promotional benefits may not necessarily be restored after cancellation or refund unless HUNGO specifically provides otherwise.

19. Partial Refunds

In certain circumstances, HUNGO may provide a partial refund instead of a full refund.

For example:

  • One item is missing from a multi-item order.
  • One item is incorrect.
  • A specific portion of the order is affected by a verified issue.

The refund amount will be determined based on the nature and extent of the issue.

20. Restaurant Responsibility

Restaurants listed on HUNGO are responsible for preparing food according to the customer’s order.

Issues relating to food preparation, ingredients, portion sizes, or restaurant-specific matters may be reviewed with the respective restaurant.

HUNGO may assist customers in resolving such complaints.

21. Fraudulent Refund Claims

HUNGO reserves the right to investigate suspicious refund requests.

Repeated, false, misleading, or fraudulent claims may result in:

  • Refund rejection
  • Coupon or offer restrictions
  • Account suspension
  • Account termination
  • Other appropriate action

HUNGO may take action where required by applicable law.

22. Customer Support

If you experience a problem with your order, please contact HUNGO customer support as soon as possible.

Please keep your Order ID available when contacting support.

HUNGO

Food Delivered. Happiness Served.

Instagram: @hungo666

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