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Shipping Policy​

HUNGO – Shipping & Delivery Policy

HUNGO is a food delivery platform that connects customers with restaurants and delivery partners. This Shipping & Delivery Policy explains how food orders are delivered through HUNGO.

Since HUNGO delivers fresh and prepared food, delivery timelines may vary depending on the restaurant, location, traffic, weather, and other operational conditions.

1. Delivery Service

HUNGO provides food delivery services to locations where HUNGO and its participating restaurants offer delivery.

Delivery availability depends on:

  • Customer location
  • Restaurant delivery radius
  • Restaurant operating hours
  • Delivery partner availability
  • Food item availability
  • Local operating conditions

If delivery is unavailable for your location, the applicable restaurant may not appear as available for ordering.

2. Delivery Address

Customers must provide a complete and accurate delivery address while placing an order.

The address should include, where applicable:

  • House/Flat number
  • Building name
  • Street
  • Area/locality
  • City
  • PIN code
  • Landmark
  • Contact number

HUNGO is not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

3. Estimated Delivery Time

The estimated delivery time shown during checkout or after placing an order is an approximate estimate.

Actual delivery time may vary because of:

  • Restaurant preparation time
  • Traffic conditions
  • Weather
  • High order volumes
  • Delivery partner availability
  • Distance
  • Road conditions
  • Customer availability
  • Restaurant delays
  • Technical issues
  • Unexpected events

HUNGO will make reasonable efforts to deliver orders within the estimated timeframe.

However, a specific delivery time cannot always be guaranteed.

4. Order Processing

After an order is placed:

  1. HUNGO receives the order.
  2. The restaurant receives and accepts the order.
  3. The restaurant prepares the food.
  4. The order is packed for delivery.
  5. A delivery partner may be assigned.
  6. The order is collected from the restaurant.
  7. The order is delivered to the customer’s provided address.

The exact process may vary depending on the restaurant and delivery arrangement.

5. Delivery Charges

Delivery charges may vary depending on factors such as:

  • Delivery distance
  • Customer location
  • Restaurant location
  • Order value
  • Demand
  • Time of day
  • Promotional offers
  • Applicable taxes or fees

Any applicable delivery charges will be displayed during checkout before the customer confirms the order.

HUNGO may offer free delivery or discounted delivery charges during promotional campaigns.

6. Order Tracking

Where tracking functionality is available, customers may be able to view the status or approximate location of their order through the HUNGO website or application.

Tracking information may be delayed or temporarily unavailable due to technical or network-related issues.

7. Customer Availability

Customers should be available at the provided delivery location when the order is expected to arrive.

Customers should ensure that their phone number is reachable so that the delivery partner can contact them if necessary.

If the customer cannot be reached, delivery may be delayed or unsuccessful.

8. Failed Delivery

A delivery may be considered unsuccessful if:

  • The customer is unavailable.
  • The customer cannot be contacted.
  • The provided address is incorrect.
  • The delivery location cannot be accessed.
  • The customer refuses to receive the order.
  • The customer provides insufficient delivery instructions.

In such cases, HUNGO may contact the customer to resolve the issue.

Additional delivery attempts may not always be possible.

9. Delivery to Apartments, Offices and Gated Communities

Customers should provide any necessary information required for access to:

  • Apartments
  • Gated communities
  • Office buildings
  • Hotels
  • Campuses
  • Residential complexes
  • Other restricted-access locations

Where building or security restrictions prevent the delivery partner from reaching the customer’s exact location, the customer may be requested to collect the order from an accessible location.

10. Contact During Delivery

Delivery partners may contact customers using the contact information provided during the order.

Customers should cooperate with reasonable delivery-related communication.

Customers should never share sensitive information such as passwords, OTPs unrelated to delivery, banking PINs, or other confidential credentials with a delivery partner.

11. Delayed Deliveries

Although HUNGO attempts to provide timely delivery, delays may occur due to circumstances beyond reasonable control.

Examples include:

  • Heavy traffic
  • Severe weather
  • Road closures
  • Accidents
  • High demand
  • Restaurant delays
  • Delivery partner shortages
  • Public events
  • Technical problems
  • Government restrictions
  • Other unforeseen circumstances

A delivery delay does not automatically qualify for a refund.

Refunds or other resolutions will be handled according to the applicable Return & Refund Policy.

12. Food Condition During Delivery

HUNGO and its delivery partners make reasonable efforts to deliver food safely and appropriately.

Food may naturally change in temperature or appearance during transportation.

Customers should contact HUNGO promptly if the food is received in a significantly damaged, spilled, or otherwise unacceptable condition.

Such complaints may be reviewed according to the HUNGO Return & Refund Policy.

13. Order Cancellation Due to Delivery Issues

HUNGO or the restaurant may cancel an order when delivery cannot reasonably be completed because of:

  • Restaurant closure
  • Delivery area restrictions
  • Extreme weather
  • Road closures
  • Lack of delivery availability
  • Incorrect or inaccessible address
  • Technical problems
  • Food unavailability
  • Other unforeseen circumstances

For eligible prepaid orders cancelled by HUNGO or the restaurant, applicable refunds will be processed according to the HUNGO Return & Refund Policy.

14. Cash on Delivery

Cash on Delivery may be available only for selected locations, restaurants, orders, or customers.

Where COD is available, customers should have the required amount ready when the order arrives.

HUNGO may restrict COD availability for certain orders or accounts.

15. Delivery Area

HUNGO may expand or modify its delivery areas from time to time.

A restaurant may be available for delivery to one location but unavailable for another location because of distance, operational limitations, or delivery capacity.

The delivery availability displayed during checkout will be considered the applicable availability for the order.

16. Delivery Partners

Delivery may be completed by HUNGO’s delivery partners or third-party delivery service providers.

Delivery partners may be independent service providers or personnel associated with delivery partners working with HUNGO.

Customers are expected to treat delivery personnel respectfully and appropriately.

17. Incorrect Delivery Information

If a customer enters an incorrect address or phone number, HUNGO may attempt to contact the customer.

However, HUNGO cannot guarantee successful delivery when incorrect information has been provided.

Any additional charges or cancellation consequences may apply depending on the circumstances.

18. Delivery of Multiple Orders

If a customer places multiple orders, each order may be delivered separately depending on the restaurant, delivery partner, location, and operational arrangements.

Delivery times may therefore differ between orders.

19. Promotional Delivery Offers

HUNGO may occasionally provide:

  • Free delivery
  • Reduced delivery charges
  • Delivery coupons
  • Restaurant-specific delivery offers
  • Minimum-order-value delivery offers

Promotional delivery offers are subject to their individual terms and validity periods.

HUNGO reserves the right to modify or withdraw such offers.

20. Customer Responsibility

Customers are responsible for:

  • Providing accurate delivery details.
  • Providing a valid phone number.
  • Being available to receive the order.
  • Following reasonable delivery instructions.
  • Informing HUNGO promptly about delivery issues.
  • Treating delivery personnel respectfully.

21. Refunds for Delivery Issues

If an order is not delivered or is affected by a significant verified delivery issue, the customer may contact HUNGO support.

Refund eligibility will be determined according to the circumstances and the HUNGO Return & Refund Policy.

Approved refunds will generally be processed through the original payment method where applicable.

22. Force Majeure

HUNGO shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including:

  • Natural disasters
  • Severe weather
  • Floods
  • Fire
  • Accidents
  • Strikes
  • Government restrictions
  • Public emergencies
  • Road closures
  • Network failures
  • Power outages
  • Other unforeseen circumstances

23. Changes to This Shipping & Delivery Policy

HUNGO may update this Shipping & Delivery Policy from time to time.

Any changes will be published on this page with the updated Last Updated date.

Customers are encouraged to review this policy periodically.

Contact HUNGO

For questions regarding delivery, delayed orders, delivery charges, or delivery-related issues, please contact HUNGO through the support channels provided on the website or application.

HUNGO

Food Delivered. Happiness Served.

Instagram: @hungo666

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